Lately, we have been speaking highly about our wonderful team of PawnMaster Technical Support staff and wanted to give you an opportunity to see this hard working bunch. Most tech guys are shy when it comes to photo ops and in this rare photo, we are able to catch them all at once. These gents are the ones you talk with day in and day out when issues arise. We lead the industry when it comes to the amount of dedicated people handling tech issues and guidance. Our technical support group alone is larger than most other Pawn software company’s entire staff. We take customer service seriously and understand that every minute your software is down, that is costing you money and time. Continue reading
Here is a great tech tip for those of you who send out reminder letters. We currently print 3 asterisks on a reminder letter in front of the City, State, and Zip address line, to help pawn shops quickly identify letters that should be discarded out of the printed reminders. Some PawnMaster users are not aware of this and reminders are still being sent out.
Click the picture to play video
Here is a helpful tech tip to any Pawnbroker handling a new printer within the PawnMaster system. If you are a PawnMaster user and you want to move your printer to a new computer or you buy a new printer and need to add it to your system.
Note that printer drivers need to be installed since they are not plug-n-play. This is true for report printers such as Laser printers, Dot-Matrix for Inventory, the Datamax Jewelry printer, and the Star printer for receipts. You will need to go into PawnMaster and reassign the new printer. You may want to rename the printer job it will be performing to make it easier and less confusing when reassigning, i.e. Dell – Tickets, Datamax – Jewelry, Dot-Matrix – Inventory, etc. Lastly set page sizes if applicable. You can always contact Data Age technical support for assistance if needed 727-582-9100.
Depending on the state ID, they may use different abbreviations other than
what is set in PawnMaster by default. If scanning an
ID in PawnMaster doesn’t pull a certain
characteristic field, add that description to PawnMaster customer
characteristics exactly how it displays on the ID.
Example: scanning ID doesn’t pull up eye color in PawnMaster. Eye color on ID is BRN the
default in PawnMaster is BROWN. Add BRN to system. Then PawnMaster will then
pull the info correctly.
In an effort to save you the hassle of calling in your issues, our new PawnMaster site allows you the ease of submitting tech support trouble tickets via our online form. It helps our techs understand the problem in advance and can help you solve the issue(s) faster. Upon receipt of this form, you are automatically put into our Support Call queue and called back by the next available representative. Neither this form or a phone call will receive preference. Try out the form the next time you are having trouble, questions, or concerns.