Lately, we have been speaking highly about our wonderful team of PawnMaster Technical Support staff and wanted to give you an opportunity to see this hard working bunch. Most tech guys are shy when it comes to photo ops and in this rare photo, we are able to catch them all at once. These gents are the ones you talk with day in and day out when issues arise. We lead the industry when it comes to the amount of dedicated people handling tech issues and guidance. Our technical support group alone is larger than most other Pawn software company’s entire staff. We take customer service seriously and understand that every minute your software is down, that is costing you money and time. Continue reading
As a PawnMaster` customer, Data Age uses Datamax printers to create inventory and jewelry labels. This video is filled with some tips that you may want to be aware of when trying to setup the Datamax printer. Go to http://www.pawnmaster.com for more information or http://www.pawnmaster.com/spanish.
Here is a great tech tip for those of you who send out reminder letters. We currently print 3 asterisks on a reminder letter in front of the City, State, and Zip address line, to help pawn shops quickly identify letters that should be discarded out of the printed reminders. Some PawnMaster users are not aware of this and reminders are still being sent out.
Click the picture to play video
Are you ready to make the big move to PawnMaster, a Pawnbroker software that works?
If you are fed up with your current pawn management provider and ready to make the big move over to PawnMaster, keep reading. Conversion of data from one pawn management software program to another can sometimes prohibit customers from changing programs. Since March 2008, Data Age has converted over 70 customers to PawnMaster from other commercially available pawn software programs. Our programmers and tech support staff work diligently to save and convert as much data as possible when moving a customer from another program to PawnMaster. On average, it is a 9 hour process for our data conversions and these are handled after the close of business so that the pawn shop does not need to close its doors and lose valuable business during the conversion. We strive to make migration of data a smooth process because we know that is critical to your success!
If you are a PawnMaster user and you want to move your printer to a new computer or you buy a new printer and need to add it to your system. Note that drivers need to be installed since they are not plug-n-play. This is true for report printers such as Laser printers, Dot-Matrix printers, and Inventory and Jewelry printers like the Data-max and finally receipt printers such as the Star printer. If you do need assistance hooking up your printers contact Data Age support through our new PawnMaster.com site today.
PawnMaster the leading pawn software training program for Pawnbrokers, offers several levels of learning mastery. Data Age provides its customers online training courses targeted towards the job responsibilities of each employee. Self-paced courses help end-users learn on their own time through the Internet. The courses allow owners and managers to learn how to use the products and to take advantage of the controls designed for establishing standards and protecting the business.
Here is a helpful tech tip to any Pawnbroker handling a new printer within the PawnMaster system. If you are a PawnMaster user and you want to move your printer to a new computer or you buy a new printer and need to add it to your system.
Note that printer drivers need to be installed since they are not plug-n-play. This is true for report printers such as Laser printers, Dot-Matrix for Inventory, the Datamax Jewelry printer, and the Star printer for receipts. You will need to go into PawnMaster and reassign the new printer. You may want to rename the printer job it will be performing to make it easier and less confusing when reassigning, i.e. Dell – Tickets, Datamax – Jewelry, Dot-Matrix – Inventory, etc. Lastly set page sizes if applicable. You can always contact Data Age technical support for assistance if needed 727-582-9100.
Please call your Data Age Sales Representative today to take advantage of some terrific end of year specials! These offers end on December 31, 2011!
Also, we have a new way for you to contact our technical support department through www.pawnmaster.com/pawn-contact-support.php.
Note: Technical support will be available on Monday December 26th with a limited staff, wait times may be longer than usual.
Best wishes to you and yours this holiday season from Data Age!
Dear Valued Customer,
Although our Customer Care Agreement states that Data Age Technical Support will be closed on holidays, we have decided to operate on Thursday, November 24th to provide service to any of our customers that may be open on the holiday. Technical Support will be available with a reduced staff to allow our employees to celebrate the holiday with their families. Please keep in mind that our reduced staffing level may create a slightly longer wait time. Be assured that your call is important and will be answered as soon as possible. We will continue regular business hours on Friday, November 25th.
Have a safe and happy Thanksgiving Day!
Data Age Business Systems, Inc.