RMA Policy

Data Age Business Systems, Inc.

RMA Policy
1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all return labels.
4. Mishaps must be claimed within 15 days of Data Age invoice date.
5. Product must be returned to the customer under the following circumstances:
   a. If a product is returned missing any components sent with the original order.
   b. If the condition of the returned product is in any way misrepresented.
   c. If the received product is damaged in any way.
   d. If there is not a valid and visible RMA number on the shipping label.
   e. If a product returned on a DOA is tested as full functioning product.
   f.  If product is received over 30 days after the date the RMA number is issued.
6. Customer is ultimately responsible for the condition of the returned items.
7. The Customer is responsible for cost incurred by Data Age due to misrepresentation of the condition of product.
8. The Customer is responsible for freight when returning products.
9. Product that is discontinued/obsolete from the supplier does not qualify for return.
10. Custom programming can not be returned.

NON-DOA RETURNS POLICY - All Products
1. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels. ie. Written RMA numbers. All products must be double boxed.
2. Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc. just as the Customer received them.
3. Customers have 30 days from date of invoice to request a non-DOA return on hardware products and 60 days from date of invoice on software products. The RMA # issued is valid for 30 days from issue date.
4. There will be a restocking fee on returns resulting from customer error.
5. Replacement product will be invoiced and sent upon receipt of product by Data Age. If desired, we will send replacement product, invoiced at your normal C.O.D./Credit Card status and you can request from the accounting department a refund/credit to your card when the returned product is received by Data Age in its original packing materials.
6. Customer is responsible for freight costs when returning product.

DOA RETURNS POLICY
1. Refer to Manufacturer's Warranties and Returns Policies through available links on the Data Age web site under our Support section for manufacturer information.
2. If the product is tested and the problem is not duplicated, there may be a “no problem found” fee charged to the Customer.
3. Products that show signs of use are not returnable to Data Age as DOA.
4. Replacement product will be invoiced and sent upon receipt of product by Data Age freight free via UPS Ground. If desired, we will send replacement product, invoiced at your normal C.O.D./Credit Card status.  You can request from the credit department a refund/credit to your card when Data Age receives the returned product in its original packing materials.