Pawnbroker Support

While it may be taken as self-serving, we advice pawn brokers looking for a new system to be leery of new software providers that downplay the importance of having a sound infrastructure to support growth propelled by bargain pricing. Another advice is to look at established software companies past record in providing new releases of their software. Lastly, we recommend that prior to making an investment in a new system the pawn broker either visits each vendor’s operation or speaks with someone that has toured the facilities to understand whether the company is adequately manned and that they have sound processes in place to deliver expeditious support.

When you visit Data Age headquarters you will find that every call coming in to our technical support department is logged and queued for follow-up by the next available representative. Escalation policies are in place to address mission critical situations. A cohesive system is in place to easily identify where there may be backlogs. Reports are used to track the average number of calls coming in and the nature of those calls.