See What Our Customers Are Saying!
We enjoy working closely with our customers to help them purchase a pawn management software that is best suited to their specific needs. We back them every step of the way with our industry leading support and service. Don’t take our word for it. Check out some of the testimonials below to see what they have to say about us.
Data Age / PawnMaster Testimonials
No matter how long you’ve been using PawnMaster, you can always benefit from Data Age University’s…Andrea Chiasson
I don’t have to go to bed at night wondering if the machine is going to turn on the next morning…Stephen Falk
He did his research and chose PawnMaster over our competition because of our superior technical…Jerry Sullivan
“Why did you choose PawnMaster software to run your shop? It will make me more efficient. The text feature is one of the main things that sold me. I was using another software that just wasn’t working for me, especially with 150 transactions a day. – Do you wish you had started using PawnMaster earlier? Oh yes! – What did you learn to day at Data Age University that will be helpful to you? It taught me how to do the day-to-day features. Its pretty easy to use. – How will PawnMaster help you with security in your shop? It tracks who did the pawn and forces the employees to make better choices. Be accountable. – Is there anything else you’d like to add about PawnMaster? You have very good structure.”Lance Pritchette
After trying competing products, Odell started using PawnMaster and, in his own words, “has no…Odell Orr
The most important thing, reputation in business and support when you have a problem…Michael Palmeri
Express her frustration dealing with other software vendors before joining the PawnMaster team….Tammy Gates
Derek Martin had been using PawnMaster for years and thought that he might be interested in….Derek Martin
Lisa Little of Fieldstone Jewelry & Pawn was a happy PawnMaster customer but decided to switch…Lisa Little
Mike Jansma of Jackpot Pawn recounts the 30 years of experience his shop has had with PawnMaster.Mike Jansma
William E. Harris
“I recently spent two days at the Data Age headquarters in Clearwater, Florida. The purpose of my visit was to gain a deeper insight into the Data Age product and services our company, Money Mizer Pawns and Jewelers, utilizes on a daily basis in our corporate and franchise stores. I came to the realization that the money our company invests in Data Age products and services goes far beyond the tangibles that we receive. The quality of the product is clearly a result of and evident in the caliber of people who provide that service to our company.”
“I’m extremely pleased with the high level of personalized service provided by everyone on the DataAge team. Len, Luis, and Rich have been a true pleasure to work with! They are always receptive to my input, and it’s crystal clear that their customer is their number one priority and not the bottom line.
I currently own and operate Monte de Piedad, a 13 store pawn shop chain in San Diego, CA. I can tell you that their software is stable and secure and you don’t run the risk of sharing your private transaction data with your competitors like some other programs do. I’ve also submitted requests for customization, and I’ve always encountered a quick turnaround time for the production of those requests. Their online sales platform is awesome and they only charge a flat fee. Additionally, with each updated software version, Pawnmaster continues to evolve with new features, capabilities, and options.
After having dealt with the team for more than 10 years by phone, I finally had a chance to meet them in person in Florida, and it felt like we had personally known each other forever. I can’t emphasize how comforting it is to have the full support of my pawn shop software provider and to know that DataAge has my best interests in mind. I highly recommend and endorse the Pawnmaster team if you are looking for a highly productive, receptive, ethical, and true software partner for your pawn business.”
“Please let this message correlate with the actions of your business. We have been in business for over 26 years and have always trusted Data Age Business Systems to help us with our software. PawnMaster is a great tool if you are just opening up a pawn shop for the first time or have many years of experience. Great company with a very helpful staff that will attend to your everyday needs!”
PawnMaster Ignite Testimonials
A Pawn USA office manager Nancy Parker is impressed with the functionality and enhanced…Nancy Parker
Lincoln Nail of Castle Rental and Pawn has been blown away by the speed of PawnMaster Ignite…Lincoln Nail
Mike Katsanevas of Crown Jewelers details the features that he uses most in PawnMaster Ignite…Mike Katsanevas
Todd Short from All Star Pawn talks about his experience implementing PawnMaster’s industry-leading…Todd Short
I don’t have to go to bed at night wondering if the machine is going to turn on the next morning…Josh Parker
When you have the industry-leading pawn shop software, it’s the little things that make a big difference…Richard & Dusty Ouimette
This customer switched from another pawn program and talks about their experience with Data Age, PawnMaster’s…Mark Polumbo
Lee shares his experience with PawnMaster and has been a user for over 20 years. PawnMaster allows him to play more golf…Lee Amberg
“I switched to PawnMaster after using PawnManager for 13 years and I cannot be more satisfied. PawnMaster has more features and is dependable. Data Age has created a program that works great for the pawnbroker with one or multiple stores. I was pleased how friendly and helpful Data Age’s tech dept. has been. I wish I had switched from PawnManager to PawnMaster sooner.”Frank Broadway
Check out this testimonial from a new client who previously used two other software programs before…Brandon & Michael
Michael Montgomery of Bayou Gold & Pawn talks about how PawnMaster’s easy-to-use…Michael Montgomery
After failure following failure, he decided to go back to the trusted product he knew would provide…Kelly Lyon
After trying unsuccessfully four times to find a pawn management system, Jay turned to PawnMaster…Jay Hammond
After dealing with unreliable software, Austin made the switch to PawnMaster and couldn’t…Austin Fox
Talking about being able to choose between two platforms with PawnMaster and not given a choice…Kevin Penrose
Discuss how helpful tech support was with getting his shop Military Leading Act (MLA) compliant…Charlie Temkovits
Martin Strasser entrusts… 20 years to build to the superior security and stability of PawnMaster.Martin Strasser
“My name is Scott Miller. Me and my wife, Ida, own Cash Pawn & Jewelry in Vero Beach, Florida. We started out in 1997 using PawnManager a DOS-based program. We used PawnManager for 16 years. Yes, it is cheap to buy. Yes, it will create your pawn tickets and let you do sales. But it will not help you grow. When technical support became almost nonexistent with them, we decided to find a new program. We again, looked for the cheap (that’s the pawnbroker in us). We went with what we thought was a great low-cost program called Pawn Wizard (what a joke the program and support is. The program crashed all the time, is not compliant with Florida for filling out pawn tickets. Support has no clue what they are doing. I have had days were I spent more time on the phone with them than with my customers. How would you like to tell your customers, “Sorry can’t do a pawn system is down?” It did not take me ling to get tired of them. One year and they were gone. Now we have been using PawnMaster for 16 months. (Had to wait on the review till we were sure happy with program). The software is excellent; customer service is SECOND TO NONE. This program helps me keep my pawn shop in order. Our pawns have gone up 20%. We can now look at a glance and see if a customer is credit worthy to raise the loan amount. Have you ever been so busy that you can’t keep your eye on all of your customers? We have and I am sure you have been too. Well we had a customer pick up and item off the shelf and try to pawn it. PawnMaster said it was already in our inventory. That saved us $80.00 – the cost we originally payed for it, and probably another $60-$80 if we pawned it. Reports – there more reports than we know what to do with. Customer re-pawns are fast and flawless. New customer’s entry is very fast with a driver’s license scan. Do yourself a favor and think real hard before you use another pawn program. If you are willing to learn the knowledge of others, learn the down falls of them. Use PawnMaster. Cost of PawnManager $995.00 Good program if you don’t want support and want to not grow. Cost of Pawn Wizard $1700.00 Good program if you like to flush your money down the toilet. Cost of PawnMaster so far PRICELESS”
“I am a single store owner. Before PawnMaster I hand wrote everything. This program has saved me so much time. I do not know how I survived without it. It is especially nice when you need to look up an item, history or to re-pawn an item. I should have had this program years ago.”
PawnMaster’s integrated e-commerce solution helped them increase online sales by $5,000…Marie Peterson
Mike Katsanevas has been using PawnMaster for over two decades. See what he has to say about…Mike Katsanevas
If you’re looking to grow your business, this testimonial is for you. Noel Lowe talks about how he uses…Noel Lowe
PawnMaster will always be available… Also, listen to how Text reminders can help increase…Jerry Sullivan
After trying unsuccessfully to run his shop pen-to-pad, he realized that he need a pawn management…Gene Bryer
After taking over as manager of Earl’s Pawn & Jewelry, Rhonda Roebuck decided to implement the…Rhonda Roebuck
“Maybe a year later after receiving the software tool one of your representatives called me and walked through an evaluation of the product and made sure I knew the ends and outs of the software. There was one major tool I did not even realize that I had to my disposal. I now am aware and have indoctrinated the new training about 3-4 months ago to utilize the tool of Manager text alerts. That is the greatest tool since sliced bread. I have setup alerts to make me aware of over/shorts on the cash drawers. I am alerted to every pawn over $1000.00 to simply contact the store and talk about the loan and to use the moment as a training to refine or sharpen the skills of the pawnbroker on making big loans. Furthermore, if there was any unscrupulous activity, the clerk knows I am immediately aware of any large activity transactions. For them, the subordinate, when they get a call or I stop in a few hours later and inquire about a transaction, they say to themselves “my supervisor is on his A game.” They do not know how I find out these various details through the day and it appears that I am very aware and alert to the big activities of the day. I will counsel an employee when he has cut prices too much on a sale because I have the text to alert me for certain percentage discounts that the employee has taken and use it as a training time to improve his or her salesmanship vs. order taking abilities. It may sound as If I am the Manager police (the software accomplishes that as well), but it allows me to use case study activity to train and to let them know that “I inspect what I expect”. If your General Manager was given the authority to delete inventory at a branch, the text will alert and also if a pawn is unpulled. The text module even allows us to broadcast a sale to the overall customer base that is signed up for text messaging.
I was paying 45 cents for stamps, a 5 cent envelope and probably another 5 cents for the pre-printed reminder notice form, plus $20.00 labor to send out from 175-300 notices per week in postage with a much lesser percentage of success. I have saved a small fortune in postage each week and by the time I finish this bragging in this letter, they are going to cut me some more savings. Just kidding. Texting is a great product and every pawnbroker needs the tool for both positive results and also to avoid the negative results by not being in tune with your business.
In this testimonial, you will hear a snippet of an 18-minute phone conversation with a customer who…Elizabeth Medina
Listen to another satisfied customer talk about their experience with PawnMaster’s technical support…Yi Ming "Kenny" Yang
Joel Murphy has been using PawnMaster since 2009. See what he has to say about our product…Joel Murphy
This is exactly what we mean when we say we have world-class technical support and sales teams…Jordan Safan
Robert Ballard details how using PawnMaster has helped him manage his business in ways he never…Robert Ballard
“I wanted to take a minute and extend thanks to PawnMaster’s support staffer, and I thought you should know what a great job he did yesterday for me. In 1.5 hours he researched my problem and gave me the resolution I needed, no more subscript error and he made sure that I was satisfied with the work done, and gave me his email in case any issues popped up. My PawnMaster installation for my shop is now working 100%. I wanted to say thanks to him and wanted you to know that he took the time to understand my problem and fix it, not brushing it off.”
Trying to stay on the leading edge of technology. As well as, up-to-date support team…Michael Palmeri
Kim Mendoza of Sun City Coin was having trouble with XPawn’s customer service and sought out…Kim Mendoza
Mark was looking for a stable company that would provide technical support and continual upgrades.Mark Strother
William E. Harris
How would you sum up your experiences with tech support in your own words? I just opened my shop a month and a half ago, PawnMaster has always given me 100%! The tech is always delightful and has never made me feel like a burden, he even contacted my accountant to help me with reports. There were times that I had to return his call since I was busy setting up my shop, he always answered efficiently when I called back.
What are his best qualities? Reliability, Understanding, and Product Knowledge.
Do you think he should improve in any area of customer service? Not at all, he is an example of what support should look like.
Jonathan A. Blatter
We are happy with Data Age service, which always helping out us with technical problems with quires. Well, regarding E4O, E-Commerce solution seems to be a good product in accelerating revenue part. Most probably it’s going to be from next year January as we are busy with other things at the moment to finish it up by the end of this year. Much appreciated to Data Age for giving us more knowledge to help us doing business more sophisticated & developing.
We would like to thank Data Age for playing an important role in our organization, it’ll be continuing like this for many more years.
Thank you once again!!
This is Steve! Thank you Nick your help was tremendous! Everything went well after you set everything up on the server, we entered all our pawns & title pledges we had waiting after 4 days without a system and all was good. The other Nick then took care of setting up our workstation later in the afternoon. Thank you both.
I hope I won’t have to contact you anytime soon but if I do I know I have complete confidence in you.
“PawnMaster support staffer, thank you for getting back to us promptly after the initial call to Tech Support on the ScanShell issue. I really appreciated your efforts to run some tests with me once the updates were completed to insure that the scanner was working properly.
As the point of contact for Vintage Gold and Coin, I have had several opportunities to work with DataAge Tech Support on software updates and in-house issues.
You and your team have proven your competency with each issue and I commend you on your people skills. You were patient, personable, and listened and understood my scanner issue before proceeding with any updates.
Thank you again for your help.”
Sandra from Empire Gold & Pawn discusses her exceptional experience with PawnMaster’s training, sales…Sandra Saperstein
Tony Henderson ran his pawn shop “old school” for years, opting to use the pen-to-pad method…Tony Henderson
Tom Parker, credits PawnMaster in part for his continuing success and appreciates how simple…Tom Parker
Karen M. Erdman